Delivery

Delivery Areas

We deliver to the UK and Ireland covering:-uk_and_ireland_map

  • the UK Mainland including the Scottish Highlands
  • Guernsey, Jersey and the Isle of Wight
  • Northern Ireland and The Republic of Ireland

If you are interested in delivery to a non-UK destination, then please email us for a delivery quote, specifying the product(s) you are interested in, the country to where you want goods delivered, and your Postal/ZIP code.

Email us at: kate@hamster-homes.com

 

Production Lead Times

Alec in the WorkshopWe aim to make and dispatch goods within 7 working days, but will specify current lead times at Checkout.  Delivery will follow 24 hours later.

Customised orders will take longer, depending on the nature of the request.  We will let you know how long when we provide your quote.

If you have a specific date you would like to receive your order by, please contact us first to ensure we can meet the required date.  Please also specify the date within the Notes section at Checkout.

 

Delivery Prices within the UK

Standard delivery within the UK will be via a 48 hour service.

As our Pet Homes are large in size and weight, we’ve shopped around to get the best possible delivery price, with charges for delivery within the UK Mainland as follows:  (Please note that delivery to Northern Ireland and Republic of Ireland is a bit more expensive.)

Small Accessories weighing less than 2kg         £4.95

Larger Accessories weighing over 2kg                £6.95

Pet Homes                                                              £14.95

Replacement Parts – Charges depend on size and weight of component, but will vary from 2nd Class Postage Stamp up to £12.95 for a Replacement Drawer Base.

 

Returns Policy

Products may be returned within 14 days of receipt, at your own expense, however, this excludes any bespoke or customised item, all of which are non-returnable.  Please read our Terms & Conditions for further info when you place your order.