Made-to-order and Custom Items – Pet Homes, Stands, Replacement Parts, our own brand accessories and hand-made fleece products are made-to-order. Once orders are placed, cancellation of made-to-order items are subject to our Cancellation Policy, outlined within our Terms & Conditions.
Once dispatched, all made-to-order items are non-returnable.
Accessories – Small accessories (excluding made-to-order items, and hand-made fleece products) may be returned at your own expense up to 14 days after the date of receipt, but please let us know you will be returning the items before you do so. Goods must be unused, and received within original packaging and in a fully re-sellable condition to be eligible for refund. Where the return is simply due to a change of mind, the item(s) value will be refunded minus a 15% restocking charge and original delivery costs.