We are a small independent company registered in Scotland under the name of The Little Pet Company (Scotland) Ltd.  We make and sell handcrafted Pet Homes via our own website (www.hamster-homes.com) and via our Etsy shop (https://www.etsy.com/uk/shop/HamsterHomesUK).

We are committed to respecting your privacy rights. We pledge to handle your data respectfully and legally, in a manner that complies with current UK Data Protection and Privacy legislation.

This policy provides you with information about:

– what personal data we collect;

– how we use your data;

– your legal rights relating to your personal data.


Personal Data We Collect

When you Place an Order

We collect and store information on our website about you when you place an order. The information we collect includes the following data:-

– your name

– your contact details including your billing and shipping addresses, telephone number and e-mail address;

– purchases and orders made by you;

– your Account username and encrypted password.

We use Stripe to process payments, and as such, ALL payment data including credit and debit card information is exclusively collected, processed and stored by Stripe  during the sale transaction.  We do not store card details on this website.

When you Opt In to receive our Newsletter

When you opt in to receive our Newsletter, the only information we capture is your email address.  Our Newsletter Subscriber List is stored and processed by Mailchimp, which allows us to create and send user-friendly emails to a mailing list.


How we Use Your Data

We will only use your data for the following purposes:-
•To communicate with you effectively about your order, before, during, and after delivery of your goods.
•To process and deliver your goods to the specified address.
•To send you occasional newsletter emails regarding our products and services, but only where you have OPTED IN to the use of your data for this purpose, via the Subscribe to Newsletter function on our website.

We don’t share your information with any other organisation, for any reason.


Data Retention Period

All data relating to Sale transactions is stored for a period of 6 years to comply with UK Accounting and Tax law.


Your Rights

You have the following rights:

– the right to ask what personal data that we hold about you at any time, subject to a small fee specified by law;

– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge;

– the right to unsubscribe from any marketing emails we may send you, where you previously opted in to receive these communications.

If you wish to exercise any of the above rights, please contact us via the Contact Us page on this website.


How we use cookies

A cookie is a small file stored on your computer’s hard drive, which captures details of website pages viewed by you, in order to provide a better website experience when you return to revisit that site. We use cookies for this purpose.

An example of cookie data collected by us would be the products you have added to your Shopping Cart, allowing you to complete an order at a later date.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note we do not have any control over that website. We cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are NOT governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Last Update

This Policy was last updated on 12th April 2019.