Delivery

Delivery Areas

We deliver to the UK and Northern Ireland only covering:-UK & Northern Ireland Map

  • the UK Mainland
  • the Scottish Highlands & Islands
  • the Isle of Man
  • Northern Ireland

 

 

Production Lead Times

Alec in the WorkshopOur Pet Homes are made to order, with a lead time which varies from 1-3 weeks depending on the time of year, and the number of orders we receive.   We update the current lead time on the Cart, so please take note prior to purchase.

Once your Pet Home has been made and dispatched, standard delivery within the UK will be via a 48 hour service.  We will also email you within 1 week of purchase with an approximate ETA.

 

 

Delivery Prices within the UK

Our Pet Homes are large in size and weight, which is reflected in the delivery price:
UK Mainland delivery prices are as follows:-

Small Accessories weighing less than 2kg         £4.95

Larger Accessories weighing over 2kg                £6.95

Pet Homes                                                              £16.95

Replacement Parts – Charges depend on size and weight of component, but will vary from 2nd Class Postage Stamp up to £16.95 for a Replacement Drawer Base.

 

Returns Policy

Products may be returned within 14 days of receipt, at your own expense, however, this excludes any bespoke or customised item, all of which are non-returnable.  Please read our Terms & Conditions for further info when you place your order.