Delivery Lead Time
Pet Homes, Stands, and Replacement parts are made to order, and there is a lead time on these items – see current lead time in blue box below.
The lead time is updated at all times and is shown on the Cart/Checkout pages when ordering. This is an accurate representation of the expected wait time, so there is no need to check with us first. 😊 To calculate the maximum wait time, add the higher number of weeks lead time to the date you submit your order.
Once you place a Pet Home order, we will only get in touch once your order is near completion. We will contact you by text in the first instance approximately 2-3 working days prior to dispatching your goods to confirm delivery arrangements, and will wait to hear back from you before dispatching your order.
Accessory only orders dispatched within 2-3 working days.
Pet Homes and Stands delivered within 4 weeks by arrangement.
UK-wide Delivery
We deliver to Mainland UK only, but can also deliver to the Isle of Wight and Scottish Islands by arrangement.
We regret that due to the size and weight of our parcels, we are unable to deliver outside the UK.
FREE UK DELIVERY* on Pet Homes and Orders over £49
To access the free shipping option, add at least £49 of products to your Cart, and the Free Shipping option will automatically be applied at Checkout.
*Free Delivery available within the UK Mainland only. Surcharges may apply to remote parts.
UK Mainland Delivery Services
We use a combination of delivery partners. See below for UK Mainland services and pricing.
Pet Home Deliveries
Pet Homes delivered FREE (UK Mainland only)
90cm-150cm sizes delivered via an APC Next Day* Tracked Delivery service.
180cm sizes delivered via Parcelforce 48 Hour Large* Tracked Delivery service.
*Please note the above delivery services are not guaranteed. This is due to our rural location in Scotland, and due to the size and weight of our parcels. Both services deliver on schedule around 95% of the time.
Our Large parcels need someone home for delivery, but can be left with a neighbour or in a safe place where specified. Please add appropriate delivery instructions in the Notes at Checkout.
Accessory Only Deliveries
FREE DELIVERY on orders of £49 and over (UK Mainland only)
Small Parcels delivered via Royal Mail Second Class post.
Parcels > 2kg delivered via an APC Tracked Delivery service.
Below £49, delivery rates charged as follows:
Small Parcel up to 2kg £4.80
Medium Parcel over 2kg £7.50
Local Deliveries
Pet Home orders within our local Stirlingshire Area will be delivered by us personally.
LOCAL STIRLINGSHIRE OFFER –
£15 of FREE ACCESSORIES with any Pet Home order
Eligible postcodes:
FK8 1, FK8 2, FK8 3, G63 9, G63 0
We’ll contact you in advance to make delivery arrangements and confirm your free accessories.
Local delivery orders will be carefully delivered by us fully assembled without any packaging, using our own transit van.
*Free Accessory offer excludes all made-to-order products including Pet Homes, Stands and Replacement Parts.
Returns Policy
We are unable to accept Returns of made-to-order items once parcels have been dispatched. Please make sure you have the space to accommodate your chosen Pet Home before purchase. Accessories can, however, be returned at the buyer’s expense.
Read our full Terms & Conditions for further info.