🎁🎄 Christmas Orders 2023 🎄🎁
Pet Home orders: Our order book is now full for Christmas. Order now for delivery in January 2024.
Accessory only orders: Orders placed up to Sunday 17th December 2023 will be processed in time for Christmas.
We deliver to Mainland UK only, but can also deliver to the Isle of Wight and Scottish Islands by arrangement.
We regret that due to the size and weight of our parcels, we are unable to deliver outside the UK.
See below for UK Mainland services and pricing.
Delivery Lead Time
Pet Homes, Stands, and Replacement parts are made to order, and there is a lead time on these items. Accessory only orders for items kept in stock are processed much quicker. See current lead times in blue box below.
The stated Lead Time reflects how many orders we have in our order book, and is an accurate representation of how long you will need to wait. We keep this info updated at all times, so there is no need to check with us first. 😊
Please note our Lead Time can go up or down at any time, but if you notice it increasing, it means we’re receiving a lot of orders, so best to order quickly.
Pet Home Deliveries
Pet Homes delivered FREE (UK Mainland only)
90cm-150cm sizes delivered via an APC Next Day* Tracked Delivery service.
180cm sizes delivered via Parcelforce 48 Hour Large* Tracked Delivery service.
*Please note the above delivery services are not guaranteed. This is due to our rural location in Scotland, and due to the size and weight of our parcels, however, both services deliver on schedule around 95% of the time.
Our Large parcels need someone home for delivery, but can be left with a neighbour or in a safe place where specified. Please add appropriate delivery instructions in the Notes at Checkout.
Accessory Only Deliveries
FREE DELIVERY on orders of £45 and over (UK Mainland only)
Small Parcels delivered via Royal Mail Second Class post.
Parcels > 2kg delivered via an APC Tracked Delivery service.
Below £45, delivery rates charged as follows:
Small Parcel up to 2kg £4.80
Medium Parcel over 2kg £7.50
What Happens After I Place My Order
Once you place a Pet Home order, we’ll only get in touch once your order is near completion. We’ll contact you by text in the first instance approximately 2-3 working days prior to dispatching your goods to confirm delivery arrangements, and will wait to hear back from you before dispatching your order.
Regretfully, we are unable to accept returns of made-to-order items once parcels have been dispatched. Please make sure you have the space to accommodate your chosen Pet Home before purchase. Accessories can, however, be returned at the buyer’s expense.
Read our full Terms & Conditions for further info.