Delivery Info

Delivery Areas

We currently deliver to the following areas:-

  • UK Mainland
  • Scottish Highlands & Islands
  • Northern Ireland
  • and Republic of Ireland only.

 

Delivery Prices for Mainland UK

The prices below are for delivery to UK Mainland addresses.  Delivery prices to Northern Ireland and Republic of Ireland will be calculated at Checkout.

Small Accessories weighing less than 2kg         £4.95

Larger Accessories weighing over 2kg                £7.95

Single Tier Pet Homes (all sizes)                          £14.95

Double Tier Pet Homes (all sizes)                       £29.95

 

Delivery Lead Time

Our Pet Homes are made to order, and we aim to dispatch within 2 weeks of receiving your order.  However, at busy times, our lead time may be longer.  The current lead time will be shown on the Cart page, so please check prior to purchase.  We will keep you informed by email of the dispatch day for your order, so make sure you enter an email address that you monitor on a regular basis.

Once dispatched, Pet Home delivery is via a Parcelforce 48 hour Signed For Service.  Parcelforce will send tracking details and text updates about delivery with options to change the delivery day or make arrangements to leave with a neighbour.  They will require a signature on delivery, so someone will need to be present, either at your address, or a neighbouring property address to take the parcels in.  We regret that due to our rural location, and the size/weight of our parcels, we are unable to offer a Next Day Delivery service.

 

Returns Policy

Please note that due to the size and weight of our parcels,  we are unable to accept Returns of made-to-order Pet Homes once parcels have been dispatched.  Please make sure you have the space to accommodate your chosen Pet Home size before your purchase.   Accessories can, however, be returned at the buyer’s expense.

Read our Terms & Conditions for further info.