Delivery

Delivery Areas

We deliver to the UK only covering:-

  • the UK Mainland
  • the Scottish Highlands & Islands

For UK offshore deliveries, please email us for a delivery quote stating your chosen product.

 

Production Lead Times

Alec in the Workshop

The typical lead time on our Pet Homes from order to dispatch is 2 weeks depending on the time of year, and the number of orders we receive.   We update the current lead time on our Website Banner and Cart page so please take note prior to purchase.

Once your Pet Home has been made and dispatched, standard delivery within the UK will be via a Parcelforce 48 hour service.  We will also email you within 1 week of purchase with a delivery ETA.

 

 

Delivery Prices within the UK

The prices shown below are for delivery to a UK Mainland address only.

Small Accessories weighing less than 2kg         £4.95

Larger Accessories weighing over 2kg                £6.95

Single Tier Pet Homes  up to 120cm                            £16.95

Double Tier Pet Homes and Single Tier over 120cm                                     £29.95

 

Returns Policy

Products may be returned within 14 days of receipt, at your own expense, however, this excludes any bespoke or customised item, all of which are non-returnable.  Please read our Terms & Conditions for further info when you place your order.