Delivery

Delivery Areas

We deliver to the UK and Ireland covering:-

  • the UK Mainland
  • the Scottish Highlands & Islands
  • Northern Ireland
  • Republic of Ireland

For UK offshore deliveries, please email us for a delivery quote stating your chosen product.

 

Delivery Prices for Mainland UK

The prices below are for delivery to UK Mainland addresses.  Delivery prices to off-shore addresses, Northern Ireland and Republic of Ireland  will be calculated at Checkout.

Small Accessories weighing less than 2kg         £4.95

Larger Accessories weighing over 2kg                £7.95

Single Tier Pet Homes (all sizes)                          £14.95

Double Tier Pet Homes (all sizes)                       £29.95

 

Delivery Lead Time

Our Pet Homes are made to order, and we aim to dispatch within 2 weeks of receiving your order.  The current lead time will be displayed on the Cart page prior to purchase.  We will keep you informed by email of the dispatch day for your order, so please enter an email address that you access on a regular basis.

Once dispatched, Pet Home delivery is via a Parcelforce 48 hour service.  Parcelforce will send tracking details and text updates about delivery with options to change the delivery day or make arrangements to leave with a neighbour or designated safe place.  We regret that due to our rural location, and the size/weight of our parcels, we are unable to offer a Next Day Delivery service.

 

Returns Policy

Products may be returned within 14 days of receipt, at your own expense, however, this excludes any bespoke or customised item, all of which are non-returnable.  Please read our Terms & Conditions for further info when you place your order.