Delivery Info

*As a small business, our delivery and material costs have increased significantly since the start of the COVID-19 pandemic, and unfortunately we’ve had to increase our pricing to reflect this.   
The good news is Pet Home Delivery is currently FREE, but for a LIMITED TIME ONLY! 
We hope you will continue to support our business in these unprecedented times. Thank you. 😊

Delivery Areas

We deliver to Mainland UK, and the Scottish Highlands & Islands only at this time.  

Unfortunately, we can’t offer delivery to the Ilse of Man, Northern Ireland, and the Republic of Ireland, due to uncertainty with overseas delivery services caused by COVID-19.

Lead Times

Large Indoor Guinea Pig Cage C&C Style with Open Top

Pet Homes are made to order, and there is a lead time on these items.  The current lead time is displayed on the Cart – just click on the Cart icon to view this info.

Accessory only orders are dispatched within 3-5 working days.

UK Mainland Delivery Pricing

PET HOME DELIVERY TO UK MAINLAND IS CURRENTLY FREE!

Where accessories are added to your order, Accessory delivery charges will apply due to additional packing time/postage costs incurred.

Large Letter size accessories            £3.50   (Bottle Fixings)
Royal Mail Second Class post

Small Parcel less than 2kg                £4.95           
Royal Mail Second Class post

Medium Parcel over 2kg                   £7.95           
UPS Tracked

Stands & Large Replacement Parts      £14.95 – £19.95        
Parcelforce 48 Tracked

Delivery charges to offshore locations will be calculated at Checkout.

PARCELFORCE ORDERS REQUIRE A SIGNATURE ON DELIVERY, BUT CAN BE LEFT WITH A NEIGHBOUR OR IN A SAFE PLACE WHERE SPECIFIED.  PLEASE ADD DELIVERY INSTRUCTIONS TO THE ORDER NOTES AT CHECKOUT.

Returns Policy

We are unable to accept Returns of made-to-order items once parcels have been dispatched.  Please make sure you have the space to accommodate your chosen Pet Home before purchase.   Accessories can, however, be returned at the buyer’s expense.

Read our Terms & Conditions for further info.