Made-to-order and Custom Items – Pet Homes, Stands, Replacement Parts, and our own brand accessories are made-to-order. Once orders are placed, cancellation of made-to-order items are subject to our Cancellation Policy, outlined within our Terms & Conditions.
Once dispatched, all made-to-order items are non-returnable.
Accessories – Small accessories (excluding our own made-to-order items) may be returned at your own expense up to 14 days after the date of receipt, but please let us know you will be returning the items before you do so. Goods must be received within original packaging and in a fully re-sellable condition to be eligible for refund. Where applicable, the item(s) value will be refunded minus the original delivery charge.