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Made-to-order Items – We regret that once made-to-order Pet Homes and Stands have been dispatched, we are unable to cancel orders or accept returns.
Orders for made-to-order items may be cancelled prior to dispatch, subject to our Cancellation Policy – see our Terms & Conditions for further info.
Accessories – You may return small accessories at your own expense up to 14 days after the date of receipt, but please let us know you will be returning the items before you do so. Goods must be received within original packaging and in a fully re-sellable condition to be eligible for refund. The item(s) value will be refunded minus the original delivery charge, and a 5% administration fee.